Welcome to Job Application Center

Reporting to the Case manager, the Support Worker Child and Youth participates care to children / youth with moderate to severe behavioral needs in an Emergency care residential setting. Clients are coming and staying for maximum 30 days and getting stabilized there. The Support Worker Child and Youth assists clients to undertake a variety of activities including programming for clients, implementing client service plan goals and objectives and assists in maintaining the overall functions of the residential program including housekeeping and health and safety protocols.

The Support Worker Child and Youth Takes direction from the Case Manager in providing direct services to the client and safe and healthy operation of the program. If necessary, the Support Worker Child and Youth participates in integrated case management and professional and community liaison. They get paid based on the latest Social Services Collective Bargaining Agreement we have with BCGEU.  

• Requires completion of a diploma in a related human / social services
• Minimum of 2 years’ related experience working with children and youth with special needs such as autism and/or other mental health challenges in a residential setting, medical or nursing, crisis intervention and psychological rehabilitation techniques
• Equivalent combination of education / experience or training in the related field working with children and youth with behavioural and other needs is accepted

• Must have Two (2) years’ related experience working with children and youth with special needs such as autism and/or other mental health challenges in a residential setting, medical or nursing, crisis intervention and psychological rehabilitation techniques OR equivalent combination of education in the related field and experience in working with children and youth with behavioural and other needs.
• Must have Valid MCFD HUB Clearance
• Valid class 5 driver’s license is preferred
• Medical Clearance (can be obtained upon hiring)
• Valid First Aid/CPR (can be obtained before hiring)
• Food Safe (can be obtained before hiring)
• Mandt (Active Non-violent Crisis Intervention Certificate is a plus) (we will train you if you don't have)
• Demonstrates competency in both verbal and written English
• We are not accepting international students for this position
• Basic computer literacy
• Eligible to work in Canada with no restriction to work in the field or with children and/or youth

The Support Worker Child and Youth assists in proper documentation of client assessments and a written individual service plan with client goals and objectives, maintaining a healthy, safe and nurturing home environment for clients following house rules and policies. They assist with developing the service plan with the client, family, the case manager, social workers and other care providers, client assessments and individual service plan goals and objective implementation. They facilitate the delivery of health services, social, recreational, educational, volunteer and job activities of clients. Documents client activities and behavior such as how the client responds to tasks with their service or safety plans. 

The Support Worker Child and Youth will conduct record keeping activities, manage petty cash for daily expenses and groceries. Also manage some client costs such as clothing allowances, activity costs and client allowances. They will ensure completeness of client records, incident reports, meeting minutes, related statistics, communication log, supplies/inventory’s, dietary and nutritional requirements, activities for shift change.  

• Takes direction from the Case Manager in providing direct services to the client and safe and healthy operation of the program, 
• Participates in the assessment, goal setting and progress evaluation of children / youth
• Participates in an integrated case management process with client, family and professionals, to develop service and safety plans, evaluate the effectiveness of planned interventions, programming and goal attainment,
• Helps Case manager in conducting client assessment,
• Assists Case Manager to deliver the effective care of each client,
• Provides basic orientation of policy/procedure/work methods and job shadowing for new employees in the program if requested by the case manager,
• Participates in delivery of client service and safety plan objectives, programming and goal attainment,
• Ensures that service delivery adheres to agency philosophy and policy,
• Monitors and documents client wellbeing and progress in daily living skill development, volunteer and job activities and goal attainment relative to the service plan,
• Monitors and documents client medication management,
• Assists and teaches children / youth to relate in a socially appropriate manner through the use of daily routines and activities, life skills related to home, community, work or school. Examples are communication, chores, shopping, leisure activities, transportation, technology, grooming and hygiene, 
• Supports client with school attendance and functioning to ensure success for the client in specialized programs,
• Records client feedback, inquiries and complaints. Reports concerning issues to Case Manager 
• Implements approaches for behavior management based on the service and safety plans.
• Includes one-to-one and/or group assistance in performing duties such as providing feedback on clients’ behaviour, teaching coping techniques and adaptive behaviour and providing guidance and support
• Communicates frequently with clients using appropriate, understandable means of communication such as sign language and pictorial systems,
• Performs collection and data tracking on program outcome targets in the areas of efficiency, effectiveness and stakeholder satisfaction,
• Acts as a positive role model for staff in planning and motivating day to day program tasks and activities,
• Facilitates family visitations,
• Establishs and maintain professional working relationships with community resources for client participation and advocacy, 
• Contacts Case Manager and emergency services in case of emergency,
• Documents and help case manager to report critical incidents to the necessary individuals and agencies, 
• Participates actively in Briefing other staff members of the same program on the critical incident and lessons learned during in-house meetings or other relevant events if requested by the case manager,
• Ensures all reports, updates, statistics, time sheets and petty cash records are completed and reviewed within deadlines, 
• Maintains a safe and healthy home for staff and clients meeting all standards,
• May drive client to medical, dental or other necessary appointments
• Ensures transportation and vehicle maintenance guidelines are met,
• Participates in house meetings and other meetings as required,
• Organizes the client file and collaborate with other support workers to ensure all reports, updates, critical incident reports are completed and submitted within deadlines,
• Performs other related duties as required.

• Housekeeping skills 
• Ability to operate related equipment
• Ability to observe and recognize changes in client behavior
• Ability to establish and maintain rapport with children and youth
• Advocacy skills
• Physical ability to carry out the duties of the position
• Ability to work effectively in a team and in collaboration with others
• Ability to communicate effectively, both verbally, non-verbally (signing and pictures) and in writing
• Interpersonal skills to liaise with community programs and resources 

• 40 hours per week (Full time)
• Participation in one in house meeting per month for 2-4 hours is necessary. IHM will be paid at straight hours pay rate

Two Positions:

• 7a-3p Mon-Fri

Two Positions:

• 3p-11p Mon-Fri 

Please specify in your application which position you are available to work (both 7a-3p and 3p-11p, only 7a-3p, or only 3p-11p)

 Location: 

• East Vancouver (E41st Ave between knight street and Victoria Dr) 

RATE starts from $26.74 per hour (2024 rate ($27.54 per hour) will be applied later and paid retroactively since hiring) 

Competitive Heath benefit from Group Health (unionized). Will be provided after successfully passing the probationary period (3 months).

includes:

• Extended Health
• Dental Care
• Vision Care
• Long Term Disability
• Life Insurance

Pension Plan:

• Municipal Pension Plan

• Union membership is mandatory
• Internal applicants are prioritized
• Candidates should be available to start immediately
• Please do not forget to specify your availability in the application (which position you are available to work (both 7a-3p and 3p-11p, only 7a-3p, or only 3p-11p))

  The Case Manager is responsible for the overall functions of the residential program to ensure that excellent practice standards are met including administrative, training, employee relations, health and safety, service delivery, case management, professional and community liaison.

• University or college degree in healthcare, health management, or social services
• 2 years recent related experience including 1 year supervisory or administrative experience.
• Acceptable Criminal Record Search reports
• Fluent in English, both written and  verbal communication
• Good knowledge of Microsoft office products
• First Aid, CPR and NVCI (or equivalent) Certificate,
• Valid class 5 driver’s license with no restrictions and a clear driving abstract
• We are not accepting students for this position

Skills

• Must demonstrate experience dealing with persons with challenging behaviours related to developmental delays, Autism Spectrum Disorder and/or other mental health issues, strategy development, mediation, counseling, advocacy, community networking, and life skills management.
• Must demonstrate knowledge of different service approaches, the development of client service plans, and legislation and government regulations applicable to the program.
• Excellent communication skills, computer literacy
• Demonstrated ability to provide and receive feedback
• Strong conflict resolution and problem-solving skills
• Demonstrated ability to provide training (both individual and group)
• Demonstrated ability to build rapport quickly
• Management, organizational and time management skills
• Demonstrated ability to creatively solve problems
• Demonstrated ability to work independently and as a part of a cross-discipline and multi-jurisdictional team
• Demonstrated ability to handle stressful situations

Roles and Responsibilities

Client

• Oversee the development of client assessments, behaviour support plans, collaborative services, and transition and discharge plans
• Coordinate the individualized client service plan; monitor the development, implementation, evaluation of goals and outcomes with case management team.
• Train the staff team to implement client service plans and safety plans (if applicable) including sensory integration, safety, communication verbal and non-verbal, community integration, life skill and social development.
• Oversee medication policies and procedures with the Medication and Nursing Coordinator including safety, inventory, monitoring, dosage effectiveness and documentation.
• Ensure critical incident reports are accurately documented within 24 hours. Analyse reports for corrective actions, trends and training needs. Perform debriefing and training with staff as required.
• Ensure healthy meal plans based on Canada Food Guides and/or direction from dietician are implemented.
• Assist in planning for supervised family visitations.
• Transport clients to medical, dental or other necessary appointments as needed.

Staff

• Provide direct supervision to Support Workers; complete documented supervision and annual performance evaluations, performance management and progressive discipline as needed.
• Supervise staff teams to deliver effective client care while ensuring that service delivery adheres to the agency’s best practice standards, policies and procedures.
• Provide on call assistance for crisis situations and emergencies.
• In collaboration with the Occupational Health and Safety Coordinator, ensure programs meet all health, safety and transportation requirements.
• Participates in the screening and hiring of new staff for the programs under their management as required
• Provide onsite orientation and supervise job shadowing for new hires.
• Support staff with personal wellness and professional development.
• Schedule and participate in Support Worker team meetings.
• Coordinate and/or deliver required training.

Case Management

• Establish professional working      relationships with funder such as MCFD & CLBC and other relevant      agencies in order to facilitate appropriate case management in the best      interest of the client.
• Coordinate Integrated Case Management meetings (ICMs). Work collaboratively with the client, family members, caregivers, social worker, resource social worker/quality service analyst, teachers, behavior consultant, and others involved with the client to ensure consistency and effective goal setting in providing behavioural programming and support

Community Liaison

• Establish professional working relationships with funders and other relevant agencies in order to advocate for resources and support in the best interest of the client.
• Maintain knowledge and working relationships with other community service providers.
• Ensures client success in referrals and specialized school programs.

Administration

• Facilitate access for professional monitoring visits, inspections, quality Improvement committee reviews, volunteers and contractors.
• Assist scheduler and Services Manager with staff scheduling and shift schedules.
• Assist in services Department general orientation of new employees
• Oversee data tracking and collection for program outcomes. Analyze results with Quality Assurance Manager for program improvements.
• Ensure all reports, updates, statistics, time sheets and petty cash records are reviewed and completed within deadlines.
• Submit required weekly /monthly/ quarterly reports within deadlines.
• Provide on-site support and training to Support Workers in areas of client data tracking, client file documentation and archiving, petty cash, reports, policy/procedures, technology, standards of care, house safety and maintenance.
• Approve work hours and ensure accuracy of staff timesheets in the payroll system.
• Comply with the assignments and instructions of Case Management Supervisor and Services Manager as part of the duties

  Work Remotely

• No

Job Type: Only Full-time, Contract-base

Contract length: 12 months, with possibility of annual renewal based on performance and company needs  

Starting salary: $31.00 per hour during probation which is 6 month and $33.00 after passing the probation

• 8-hour shift weekdays (9a-5p)
• Weekend availability (occasionally if demanded)

• Dental care
• Extended health care
• Vision care
• RRSP, LTD
• Life Insurance

In Lower mainland area including Vancouver, Richmond, Tri-cities, New Westminster, Delta, and Surrey (may require daily traveling between the mentioned cities)

The part time After-Hours Coordinator is responsible for overseeing operations of residential programs, during weekend's night shifts.

• University or college degree in healthcare, health management, or social services (Bachelor's or Masters)
• Acceptable Criminal Record Search reports
• Fluent in English, both written and verbal communication
• First Aid/CPR Level C or higher, and NCI/Mandt (or equivalent) Certificate
• Valid class 5 driver’s license with no restrictions and a clear driving abstract

Skills

• Must demonstrate experience and knowledge of challenges of dealing with persons with developmental delays, autism spectrum disorder and/or other mental health issues.
• A demonstrated ability in providing emergency interventions and crisis management support.
• Must demonstrate knowledge of LMSCL policy and procedures.
• Excellent communication skills and ability to develop rapport.
• Strong conflict resolution and problem-solving skills Demonstrated ability to provide feedback and debriefing support.
• Management, organizational and time management skills.
• Demonstrated ability to work independently and as a part of a team
• Demonstrated ability to respond under pressure and to handle stressful situations 

Roles and Responsibilities

Client

• Assists in planning supervised family visitations during weekends.
• Transports clients to medical, dental, or other necessary appointments as needed.

Management and Staff

• Establishes working relationships with the Management Team, Case Managers and Support Workers to facilitate after-hours evening and weekend support to all residential programs.
• Receive updates from Case Managers before the start of a shift on the status of the program and clients and any specific tasks to follow or coordinate during the shift.
• Supervises Support Workers on managing a crisis or emergency including facilitating hospitalization and police involvement.
• Prepare a report to update Case Managers at the end of the shift on any concerns or issues requiring follow up.
• Reviews and edits Critical Incident reports that happened in the shift.
• Provides after hours response and support, either by phone or in person assistance if needed.
• Provides staff debriefing of stressful and/or crisis situations.
• Performs random phone checks of programs during the night and attends in persons if there are concerns.
• Complies with other assignments and directions by the Case Management Supervisor and Services Manager. 

Administration

• Assist scheduler and Services Manager with staff scheduling and shift schedules.
• Assist in services Department general orientation of new employees
• Oversee data tracking and collection for program outcomes. Analyze results with Quality Assurance Manager for program improvements.
• Ensure all reports, updates, statistics, time sheets and petty cash records are reviewed and completed within deadlines.
• Submit required weekly /monthly/ quarterly reports within deadlines.
• Provide on-site support and training to Support Workers in areas of client data tracking, client file documentation and archiving, petty cash, reports, policy/procedures, technology, standards of care, house safety and maintenance.
• Approve work hours and ensure accuracy of staff timesheets in the payroll system.
• Comply with the assignments and instructions of Case Management Supervisor and Services Manager as part of the duties

  Work Remotely

• No

Job Type: Only Part-Time, Contract-base

Contract length: 12 months, with possibility of renewal on an annual basis (long-term) based on performance and company needs  

Starting salary: $32 per hour during probation which is 6 month and $34 after successfully passing the probation

•  Saturday and Sunday (8PM-8AM) (12h shifts)
• Between 6-8 hours, once a month, one session, Case Management Meeting / Training (day time- regular business hours- Shall participate)

Part-Time - not eligible

Head office is in Vancouver but the position requires daily travelling in Lower mainland area including Vancouver, Richmond, Tri-cities, New Westminster, Delta, and Surrey for monitoring and other purposes. Vehicle will be provided by the company.

As soon as possible