Details of the Available Position

The After-Hours Coordinator is responsible for overseeing operations of residential programs,  Monday to Friday from 8pm to 4 am.

• University or college degree in healthcare, health management, or social services (Bachelor's or Masters)
• Acceptable Criminal Record Search reports
• Fluent in English, both written and verbal communication
• First Aid/CPR Level C or higher, and NCI (or equivalent) Certificate
• Valid class 5 driver’s license with no restrictions and a clear driving abstract
• We are not accepting students for this position

Skills

• Must demonstrate experience and knowledge of challenges of dealing with persons with developmental delays, autism spectrum disorder and/or other mental health issues.
• A demonstrated ability in providing emergency interventions and crisis management support.
• Must demonstrate knowledge of LMSCL policy and procedures.
• Excellent communication skills and ability to develop rapport.
• Strong conflict resolution and problem-solving skills Demonstrated ability to provide feedback and debriefing support.
• Management, organizational and time management skills.
• Demonstrated ability to work independently and as a part of a team
• Demonstrated ability to respond under pressure and to handle stressful situations 

Roles and Responsibilities

Client

• Assists in planning supervised family visitations during weekends.
• Transports clients to medical, dental, or other necessary appointments as needed.

Management and Staff

• Establishes working relationships with the Management Team, Case Managers and Support Workers to facilitate after-hours evening and weekend support to all residential programs.
• Receive updates from Case Managers before the start of a shift on the status of the program and clients and any specific tasks to follow or coordinate during the shift.
• Supervises Support Workers on managing a crisis or emergency including facilitating hospitalization and police involvement.
• Prepare a report to update Case Managers at the end of the shift on any concerns or issues requiring follow up.
• Reviews and edits Critical Incident reports that happened in the shift.
• Provides after hours response and support, either by phone or in person assistance if needed.
• Provides staff debriefing of stressful and/or crisis situations.
• Performs random phone checks of programs during the night and attends in persons if there are concerns.
• Complies with other assignments and directions by the Case Management Supervisor and Services Manager. 

Administration

• Assist scheduler and Services Manager with staff scheduling and shift schedules.
• Assist in services Department general orientation of new employees
• Oversee data tracking and collection for program outcomes. Analyze results with Quality Assurance Manager for program improvements.
• Ensure all reports, updates, statistics, time sheets and petty cash records are reviewed and completed within deadlines.
• Submit required weekly /monthly/ quarterly reports within deadlines.
• Provide on-site support and training to Support Workers in areas of client data tracking, client file documentation and archiving, petty cash, reports, policy/procedures, technology, standards of care, house safety and maintenance.
• Approve work hours and ensure accuracy of staff timesheets in the payroll system.
• Comply with the assignments and instructions of Case Management Supervisor and Services Manager as part of the duties

  Work Remotely

• No

Job Type: Only Full-time, Contract-base

Contract length: 12 months, with possibility of renewal on an annual basis (long-term) based on performance and company needs  

Starting salary: $31.00 per hour during probation which is 6 month and $33 after successfully passing the probation

•  Weekdays (Monday to Friday) (8 PM-4AM) (8h shifts)
• Shall cover stat holidays that fall on workdays (Monday to Friday)
• Between 6-8 hours, once a month, one session, Case Management Meeting / Training (day time- regular business hours- Shall participate)

• Dental care
• Extended health care
• Vision care
• RRSP, LTD

Note: Benefits will start following successfully passing an interim evaluation 3 months after the start of probation.

Head office is in Vancouver but the position requires daily travelling in Lower mainland area including Vancouver, Richmond, Tri-cities, New Westminster, Delta, and Surrey for monitoring and other purposes. Vehicle will be provided by the company.

As soon as possible