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Details of the Available Position
After-Hours Coordinator - Full Time
The After-Hours Coordinator is responsible for overseeing operations of residential programs, Monday to Friday from 8pm to 4 am.
Education & Experience
- University or college degree in healthcare, health management, or social services (Bachelor's or Masters)
- Acceptable Criminal Record Search reports
- Fluent in English, both written and verbal communication
- First Aid/CPR Level C or higher, and NCI (or equivalent) Certificate
- Valid class 5 driver’s license with no restrictions and a clear driving abstract
- We are not accepting students for this position
Requirements
Skills
- Must demonstrate experience and knowledge of challenges of dealing with persons with developmental delays, autism spectrum disorder and/or other mental health issues.
- A demonstrated ability in providing emergency interventions and crisis management support.
- Must demonstrate knowledge of LMSCL policy and procedures.
- Excellent communication skills and ability to develop rapport.
- Strong conflict resolution and problem-solving skills Demonstrated ability to provide feedback and debriefing support.
- Management, organizational and time management skills.
- Demonstrated ability to work independently and as a part of a team
- Demonstrated ability to respond under pressure and to handle stressful situations
Roles and Responsibilities
Client
- Assists in planning supervised family visitations during weekends.
- Transports clients to medical, dental, or other necessary appointments as needed.
Management and Staff
- Establishes working relationships with the Management Team, Case Managers and Support Workers to facilitate after-hours evening and weekend support to all residential programs.
- Receive updates from Case Managers before the start of a shift on the status of the program and clients and any specific tasks to follow or coordinate during the shift.
- Supervises Support Workers on managing a crisis or emergency including facilitating hospitalization and police involvement.
- Prepare a report to update Case Managers at the end of the shift on any concerns or issues requiring follow up.
- Reviews and edits Critical Incident reports that happened in the shift.
- Provides after hours response and support, either by phone or in person assistance if needed.
- Provides staff debriefing of stressful and/or crisis situations.
- Performs random phone checks of programs during the night and attends in persons if there are concerns.
- Complies with other assignments and directions by the Case Management Supervisor and Services Manager.
Administration
- Assist scheduler and Services Manager with staff scheduling and shift schedules.
- Assist in services Department general orientation of new employees
- Oversee data tracking and collection for program outcomes. Analyze results with Quality Assurance Manager for program improvements.
- Ensure all reports, updates, statistics, time sheets and petty cash records are reviewed and completed within deadlines.
- Submit required weekly /monthly/ quarterly reports within deadlines.
- Provide on-site support and training to Support Workers in areas of client data tracking, client file documentation and archiving, petty cash, reports, policy/procedures, technology, standards of care, house safety and maintenance.
- Approve work hours and ensure accuracy of staff timesheets in the payroll system.
- Comply with the assignments and instructions of Case Management Supervisor and Services Manager as part of the duties
Job Type
Work Remotely
- No
Job Type: Only Full-time, Contract-base
Contract length: 12 months, with possibility of renewal on an annual basis (long-term) based on performance and company needs
Pay Grade
Starting salary: $31.00 per hour during probation which is 6 month and $33 after successfully passing the probation
Schedule
- Weekdays (Monday to Friday) (8 PM-4AM) (8h shifts)
- Shall cover stat holidays that fall on workdays (Monday to Friday)
- Between 6-8 hours, once a month, one session, Case Management Meeting / Training (day time- regular business hours- Shall participate)
Benefits
- Dental care
- Extended health care
- Vision care
- RRSP, LTD
Note: Benefits will start following successfully passing an interim evaluation 3 months after the start of probation.
Work Location
Head office is in Vancouver but the position requires daily travelling in Lower mainland area including Vancouver, Richmond, Tri-cities, New Westminster, Delta, and Surrey for monitoring and other purposes. Vehicle will be provided by the company.
Expected Start Date
As soon as possible
THIS IS A NON-UNION POSITION
Reference # 2024-01-30-F
OLD Positions
After-hours Coordinator
Scheduling Assistant (Scheduler)
Scheduling Assistant (Scheduler)
The After-Hours Coordinator is responsible for overseeing operations of residential programs, evenings, weekends, and Holidays.
Scheduling Assistant (Scheduler)
Scheduling Assistant (Scheduler)
Scheduling Assistant (Scheduler)
The Scheduling Assistant is responsible for coordinating all shift schedules and filling any vacant shift to ensure all staff will take shifts in all programs based on required standards.
Casual Support worker
Casual Support worker
Casual Support worker
The Support Worker assists clients with their physical, vocational, recreational, social, emotional, and daily life skill development. They supports clients to achieve the greatest degree of independence and quality of life as possible.
Medication Assistant
Casual Support worker
Casual Support worker
The Medication assistant assists in activities and tasks related to medication management in all programs of the company.
Available Positions
Scheduling Assistant (Senior-level))
Case Manager- Full Time (3 positions)
Case Manager- Full Time (3 positions)
In general, Scheduling Assistants shall ensure staff are properly scheduled across all programs, and fill any vacant shifts.
In addition to these tasks, the Senior Scheduling Assistant is responsible for publishing monthly schedules of all homes, coordinating within the team, and serving as a liaison between the team, management, and other departments.
Case Manager- Full Time (3 positions)
Case Manager- Full Time (3 positions)
Case Manager- Full Time (3 positions)
The Case Manager is responsible for the overall functions of the residential program to ensure that excellent practice standards are met including administrative, training, employee relations, health and safety, service delivery, case management, professional and community liaison.
Casual Support worker (Multiple positions)
Casual Support worker (Multiple positions)
Casual Support worker (Multiple positions)
The Support Worker assists clients with their physical, vocational, recreational, social, emotional, and daily life skill development. They supports clients to achieve the greatest degree of independence and quality of life as possible.
After-hours Coordinator- Part Time (1 position)
Casual Support worker (Multiple positions)
Casual Support worker (Multiple positions)
THIS POSITION IS ON-HOLD AND CAN"T BE APPLIED
The After-Hours Coordinator is responsible for overseeing operations of residential programs, weekend's night shifts.
Details of the Available Position- Senior Scheduler
Scheduling Assistant (senior level)
In general, Scheduling Assistants are responsible for ensuring that all shifts are properly scheduled and for filling any vacant shifts. They also ensure that staff are assigned across all programs in accordance with required standards.
In addition to these tasks, the Senior Scheduling Assistant is responsible for organizing and publishing the monthly schedules of homes, coordinating within the team, and serving as a liaison between the team, management, and other departments.
Education & Experience
- Education/training in a health or related business field and a minimum of one year of experience in a customer service field. Experience in providing customer service in a health/home care setting, or other long-term care/retirement facility or comparable health care service is a strong asset.
- Proficiency with computers and general office software (MS Office Suite), as well as demonstrated ability to learn and use scheduling software tools.
- Must possess above average interpersonal skills as it pertains to community support care, as well as customer service and organizational skills.
- Experience handling support worker and person serve concerns and a strong desire to provide the highest quality of service is extremely important. Must be self-motivated.
- Must be able to work under time pressures and manage multiple demands simultaneously.
- Excellent telephone etiquette and communication skills are necessary.
- Previous experience in a scheduling staff such as updating their timesheets, creating schedules, and using scheduling software is an asset.
- Previous experience in coordinating the scheduling team is an asset
Requirements
Skills
- Must be fluent in both verbal and written English.
- Perfect communication skills.
- Working knowledge of creating and managing schedules
- At least for 3 years of work experience in scheduling in a Canadian institute
- Being a scheduling supervisor or coordinator is an asset
- Working as a scheduler in an organization similar to LMSCL is also an asset
- Ability to work effectively as part of a team and managerial skills are necessary
Roles and Responsibilities
- Schedules monthly schedules of LMSCL homes
- Schedules shifts and hours by matching support workers qualifications and availability to clients' needs.
- Scheduling and maintaining support workers based on the needs of all new and current clients.
- Remains in constant contact with the support worker for the purpose of maintaining both regular and on-call availability of Support workers schedules, as well as keeping a pulse on staffs concerns and issues.
- Responsibility of filling or covering the shifts of staff’s time- off request, including last minute called in sick.
- Responsible in monitoring the staff’s (regular, part-time, or casual) working hours based on the BCGEU Social Services Collective Agreement., as well as keeping a pulse on staffs concerns and issues.
- Participates in on-call rotation as required.
- Work with Case Managers and management team to assist in resolution of service issues and vacant shifts.
- Provides any required reports or consultations on staff matching with programs to the management team.
- Remains in constant contact with the support workers for the purpose of maintaining both regular and on-call availability of Support workers schedules.
- Communicate with other team members and assure all issues are resolved in the quickest time
- Fulfills other tasks relevant to the job description that is not listed above but assigned by Services Manager.
Job Type and work location
In-person at the head office at #313-8495 Ontario Street, Vancouver, V5X 3E8
- No Remote work
Job Type: Full-time, Contract-base
Contract length: Initial contract is 12 months, with possibility of renewal on an annual basis (long-term position) based on performance and company needs
Pay Grade
Salary: May vary from $26.00 per hour to $29 depending on qualifications and experience
Probation
Three months. It can be extended for another three months if deemed to be insufficient to make a decision.
Schedule and work hours
- Regular workdays Monday to Friday (9AM- 5PM)
- 40h/week
Benefits
- Dental care
- Extended health care
- Vision care
- RRSP, LTD
- Life insurance
Note: Benefits will be provided upon successful completion of probation or after 3 months from the start in case of extension of probationary period.
Start Date
As soon as possible
THIS IS A NON-UNION POSITION
Details of the Available Position- AhC PT
After-Hours Coordinator - Part Time (On Hold for now-Can't apply for)
The part time After-Hours Coordinator is responsible for overseeing operations of residential programs, during weekend's night shifts.
Education & Experience
- University or college degree in healthcare, health management, or social services (Bachelor's or Masters)
- Acceptable Criminal Record Search reports
- Fluent in English, both written and verbal communication
- First Aid/CPR Level C or higher, and NCI/Mandt (or equivalent) Certificate
- Valid class 5 driver’s license with no restrictions and a clear driving abstract
Requirements
Skills
- Must demonstrate experience and knowledge of challenges of dealing with persons with developmental delays, autism spectrum disorder and/or other mental health issues.
- A demonstrated ability in providing emergency interventions and crisis management support.
- Must demonstrate knowledge of LMSCL policy and procedures.
- Excellent communication skills and ability to develop rapport.
- Strong conflict resolution and problem-solving skills Demonstrated ability to provide feedback and debriefing support.
- Management, organizational and time management skills.
- Demonstrated ability to work independently and as a part of a team
- Demonstrated ability to respond under pressure and to handle stressful situations
Roles and Responsibilities
Client
- Assists in planning supervised family visitations during weekends.
- Transports clients to medical, dental, or other necessary appointments as needed.
Management and Staff
- Establishes working relationships with the Management Team, Case Managers and Support Workers to facilitate after-hours evening and weekend support to all residential programs.
- Receive updates from Case Managers before the start of a shift on the status of the program and clients and any specific tasks to follow or coordinate during the shift.
- Supervises Support Workers on managing a crisis or emergency including facilitating hospitalization and police involvement.
- Prepare a report to update Case Managers at the end of the shift on any concerns or issues requiring follow up.
- Reviews and edits Critical Incident reports that happened in the shift.
- Provides after hours response and support, either by phone or in person assistance if needed.
- Provides staff debriefing of stressful and/or crisis situations.
- Performs random phone checks of programs during the night and attends in persons if there are concerns.
- Complies with other assignments and directions by the Case Management Supervisor and Services Manager.
Administration
- Assist scheduler and Services Manager with staff scheduling and shift schedules.
- Assist in services Department general orientation of new employees
- Oversee data tracking and collection for program outcomes. Analyze results with Quality Assurance Manager for program improvements.
- Ensure all reports, updates, statistics, time sheets and petty cash records are reviewed and completed within deadlines.
- Submit required weekly /monthly/ quarterly reports within deadlines.
- Provide on-site support and training to Support Workers in areas of client data tracking, client file documentation and archiving, petty cash, reports, policy/procedures, technology, standards of care, house safety and maintenance.
- Approve work hours and ensure accuracy of staff timesheets in the payroll system.
- Comply with the assignments and instructions of Case Management Supervisor and Services Manager as part of the duties
Job Type
Work Remotely
- No
Job Type: Only Part-Time, Contract-base
Contract length: 12 months, with possibility of renewal on an annual basis (long-term) based on performance and company needs
Pay Grade
Starting salary: $32 per hour during probation which is 6 month and $34 after successfully passing the probation
Schedule
- Saturday and Sunday (8AM-8PM) (12h shifts)
- Between 6-8 hours, once a month, one session, Case Management Meeting / Training (day time- regular business hours- Shall participate)
Benefits
Part-Time - not eligible
Work Location
Head office is in Vancouver but the position requires daily travelling in Lower mainland area including Vancouver, Richmond, Tri-cities, New Westminster, Delta, and Surrey for monitoring and other purposes. Vehicle will be provided by the company.
Expected Start Date
As soon as possible
THIS IS A NON-UNION POSITION
Reference # 2024-05-31-A
Details of the Available Position- Scheduling Assistant
Scheduling Assistant
Scheduling Assistants are responsible for ensuring that all shifts are properly scheduled and for filling any vacant shifts. They also help the management to ensure that staff are assigned across all programs in accordance with required standards.
Education & Experience
- Education/training in a health or related business field and a minimum of one year of experience in a customer service field. Experience in providing customer service in a health/home care setting, or other long-term care/retirement facility or comparable health care service is a strong asset.
- Proficiency with computers and general office software (MS Office Suite), as well as demonstrated ability to learn and use scheduling software tools.
- Must possess above average interpersonal skills as it pertains to community support care, as well as customer service and organizational skills.
- Experience handling support worker and person serve concerns and a strong desire to provide the highest quality of service is extremely important. Must be self-motivated.
- Must be able to work under time pressures and manage multiple demands simultaneously.
- Excellent telephone etiquette and communication skills are necessary.
- Previous experience in a scheduling staff such as updating their timesheets, creating schedules, and using scheduling software is an asset.
- Previous experience in coordinating the scheduling team is an asset
Requirements
Skills
- Must be fluent in both verbal and written English.
- Perfect communication skills.
- Working knowledge of creating and managing schedules
- At least for 1 year of work experience in scheduling in a Canadian institute
- Working as a scheduler in an organization similar to LMSCL is an asset
- Ability to work effectively as part of a team and managerial skills are necessary
Roles and Responsibilities
- Schedules monthly schedules of LMSCL homes
- Schedules shifts and hours by matching support workers qualifications and availability to clients' needs.
- Scheduling and maintaining support workers based on the needs of all new and current clients.
- Remains in constant contact with the support worker for the purpose of maintaining both regular and on-call availability of Support workers schedules, as well as keeping a pulse on staffs concerns and issues.
- Responsibility of filling or covering the shifts of staff’s time- off request, including last minute call in sick.
- Responsible in monitoring the staff’s (regular, part-time, or casual) working hours based on the BCGEU Social Services Collective Agreement., as well as keeping a pulse on staffs concerns and issues.
- Participates in on-call rotation as required.
- Work with Case Managers and management team to assist in resolution of service issues and vacant shifts.
- Provides any required reports or consultations on staff matching with programs to the management team.
- Remains in constant contact with the support workers for the purpose of maintaining both regular and on-call availability of Support workers schedules.
- Communicate with other team members and assure all issues are resolved in the quickest time
- Fulfills other tasks relevant to the job description that is not listed above but assigned by the supervisor.
Job Type and work location
In-person at the head office at #313-8495 Ontario Street, Vancouver, V5X 3E8
- No Remote work
Job Type: Full-time, Contract-base
Contract length: Initial contract is 12 months, with possibility of renewal on an annual basis (long-term position) based on performance and company needs
Pay Grade
Salary: $25.00 per hour during probation and $27 after successfully passing the probation
Probation
Three months. It can be extended for another three months if deemed to be insufficient to make a decision.
Schedule and work hours
- Regular workdays Monday to Friday (9AM- 5PM)
- 40h/week
Benefits
- Dental care
- Extended health care
- Vision care
- RRSP, LTD
- Life insurance
Note: Benefits will be provided upon successful completion of probation or after 3 months from the start in case of extension of probationary period.
Start Date
As soon as possible
THIS IS A NON-UNION POSITION
Details of the Available Position- Medication Assistant
The Medication assistant assists in activities and tasks related to medication management in all programs of the company.
Education & Experience
- University or college diploma as Pharmacy Assistant or similar topics - Canadian graduates are preferred.
- Working knowledge and at least 1 year of experience in pharmacy or health care setting in Canada, dealing with medications and prescriptions.
Requirements
Skills
- Physically fit and in excellent health.
- Valid Class 5 driver's license with no restrictions and a good driving abstract is required.
- No criminal convictions, no adult and criminal charges pending.
- No history of improper conduct in all areas.
- Must be fluent in both verbal and written English.
- Must hold a First Aid and CPR Certificate.
- Perfect communication skills.
- Knowledge of pharmaceutical terminologies and medication administration.
- Ability to work effectively as part of a healthcare team.
Roles and Responsibilities
1- Monitoring and review
- Reviews client binder and assists in maintaining accurate and up to date medication records for each patient.
- Ensures medication is stored properly, administered correctly, and documented completely by the staff.
- Checking medication if it is properly disposed in each program in a regular basis. Reports on any discrepancies in dispensing or administering medications.
- Monitors implementation of dosage or frequency changes, and reports any incidents or discrepancies.
- Helps in conducting regular audits of medication records to ensure compliance with the guidelines.
2. Medication Dispensing Support
- Receives, reviews, and processes medication orders from healthcare providers.
- Assist in preparing and dispensing medications to programs accurately.
- Ensure proper labeling and packaging of medication.
- Maintain a secure and organized medication storage area.
3. Inventory Management
- Communicates with Case Managers and staff in each program to ensure medication and medical supplies are enough.
- Receives and checks incoming medication supplies.
- Collaborate with the Medication Coordinator to place orders for medications and supplies.
4. Administrative Tasks
- Performs administrative duties such as filling. record-keeping, and data entry.
5. Training
- Assists in providing training to staff regarding medication management
6. Medication Safety
- Adhere to medication protocols to prevent medication errors.
- Report any potential medication safety issues to the Medication Coordinator.
- Assists in Coordinating with pharmacist regarding individuals’ medications.
- Ensures home adhere to safety and other necessary medication management standards.
- Fulfills other tasks relevant to the job description that is not listed above but assigned by the Medication and Nursing Coordinator.
Job Type
Work Remotely
- No
Job Type: Full-time, Contract-base
Contract length: 12 months, with possibility of renewal on an annual basis based on performance and company needs (we require long-term commitment for this position as the contract can be renewed indefinitely)
Pay Grade
Salary: $28.00 per hour
Probation
Three months. It can be extended for another three months if deemed to be insufficient to make a decision. examples include but is not limited to vacation or being off the work for more than one week.
Schedule and work hours
- Regular workdays will be Monday to Friday (9AM-5PM)
- 40h/week
Benefits
- Dental care
- Extended health care
- Vision care
- RRSP, LTD
Note: Benefits will be provided upon successful completion of probation or after 3 months from the start in case of extension of probationary period.
Work Location
Head office is in Vancouver but the position requires daily travelling in Lower mainland area including Vancouver, Richmond, Tri-cities, New Westminster, Delta, and Surrey for monitoring and other purposes. Vehicle will be provided by the company.
Expected Start Date
As soon as possible